COA utility customers receive nearly $897K in bill help; funds still available to help those struggling
AUSTIN, Texas - The City of Austin Utilities says it has provided almost $897,000 in financial help to residential customers struggling during the COVID-19 pandemic.
Since Austin City Council passed funding for additional utility bill assistance in April, the City of Austin Utilities says it has provided $896,948 in assistance and that more than 3,200 customers to date have received assistance through the City's Plus 1 Emergency Financial Support Program.
RELATED: City of Austin releases new website to assist utility customers with applying for bill help
The program provides help to those having financial difficulties and are unable to pay their utility bills due to unexpected emergencies, like COVID-19. Customers can easily apply for help with their utility bills and find more information in English and Spanish online here.
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The city says the Plus 1 program also works with a network of 56 nonprofit social services partners spread throughout the community who can screen applicants, determine eligibility, and arrange for funding.
City of Austin Utilities customers can email BillHelp@AustinEnergy.com or call 512-765-9721 for additional guidance about the Plus 1 Program.
RELATED: Program helps Texans who can’t afford electricity bill during COVID-19 pandemic
The city is also encouraging any customers facing financial hardships due to COVID-19 to contact the City of Austin Utilities to discuss payment plan options, eligibility for other assistance, and ways to reduce energy use and bills.
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Plus 1 is just one way the city says the Utility Bill Relief ordinance is helping utility customers struggling to pay their bills due to COVID-19. Read more about all the measures the City is taking to assist customers with the Utility Bill Help ordinance.
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