Microsoft agrees to pay $20M for allegedly violating children's privacy laws
A signage of Microsoft is seen on March 13, 2020 in New York City. (Photo by Jeenah Moon/Getty Images)
Microsoft will pay a fine of $20 million to settle Federal Trade Commission charges that it illegally collected and retained the data of children who signed up to use its Xbox video game console.
The agency charged that Microsoft gathered the data without notifying parents or obtaining their consent, and that it also illegally held onto the data. Those actions violated the Children’s Online Privacy Protection Act, the FTC stated.
In a blog post, Microsoft corporate vice president for Xbox Dave McCarthy outlined additional steps the company is now taking to improve its age verification systems and to ensure that parents are involved in the creation of child accounts for the service. These mostly concern efforts to improve age verification technology and to educate children and parents about privacy issues.
McCarthy also said the company had identified and fixed a technical glitch that failed to delete child accounts in cases where the account creation process never finished. Microsoft policy was to hold that data no longer than 14 days in order to allow players to pick up account creation where they left off if they were interrupted.