Microsoft outage: What you need to know

By Chris Williams
Published  November 25, 2024 12:15pm CST
Fox TV Stations

Microsoft Outlook logo displayed on a phone screen and Microsoft logo displayed on a screen in the background are seen in this illustration photo taken in Krakow, Poland on May 26, 2022. (Photo Illustration by Jakub Porzycki/NurPhoto via Getty Images …

Expand

The Brief

    • Microsoft is working to restore services after a Monday outage affecting Outlook, Teams, and Microsoft 365.
    • Progress on recovery has been slower than expected, with no estimated time for full resolution.
    • The issue stemmed from a recent change, which Microsoft is working to reverse while continuing investigations.

Microsoft said it's working to restore many programs after an outage Monday, but said progress has been slower than expected. 

According to Downdetector, the programs affected included Microsoft Outlook, Microsoft 365, Microsoft Teams.

"Our targeted restarts are progressing slower than anticipated for the majority of affected users," Microsoft 365 Status posted on its social media page. "An ETA for resolution will be provided as soon as available."

According to Downdetector, users started reporting outages on Monday morning across the country, including major cities. After a few hours, it appeared the programs started to resume normal operations. 

"We’ve identified a recent change which we believe has resulted in impact," the company posted on social media. "We've started to revert the change and are investigating what additional actions are required to mitigate the issue."

The Source

  • The information in this story was based on reports from the website Downdetector and social media posts by Microsoft. This story was reported from Los Angeles.