Texas flooding: Resources for those impacted

AUSTIN, Texas - Over 100 people have died following the devastating flooding across Central Texas this past weekend.

The majority of the deaths have been reported in Kerr County. Many people are still missing.

Many businesses and organizations are providing resources for those impacted by the flooding.

H-E-B

H-E-B volunteers and Partners are out at three sites in Central Texas, handing out disaster relief supplies and recovery kits to impacted residents.

Those in need can visit:

Leander

Location: Round Mountain Baptist Church, 14500 Round Mountain Road, Leander TX 78641
Operational hours: 8 a.m. - 5 p.m. | July 8 - until further notice

Burnet

Location: Burnet Train Depot Parking Lot, 401 E Jackson St., Burnet, TX 78611
Operational hours: 8 a.m. - 5 p.m. | July 8 - until further notice

Liberty Hill

Location: Liberty Hill Middle School, 13125 TX-29, Liberty Hill, TX 78642
Operational hours: 10 a.m. - 5 p.m. | July 8 - until further notice

H-E-B volunteers will be handing out water, snacks and recovery cleaning kits, as well as gift cards and other items. Volunteers will also be providing meals to rescue workers and first responders.

Texas floods: H-E-B helping flood recovery efforts

Flood victims can stop by H-E-B pop-up sites in Burnet, Leander or Liberty Hill for recovery kits including water, snacks, cleaning kits and more. FOX 7 Austin's Tierra Neubaum has details.

Simple Water Solutions

Water services company Simple Water Solutions says it will be at the Round Mountain Baptist Church in Leander from 11 a.m. until further notice, providing clean water free of charge to those who need it.

The company says to bring any containers you have and fill up.

Central Texas Food Bank

The Central Texas Food Bank, in coordination with our local and county partners, is opening up two special emergency distributions for those affected by flooding, in addition to the location at the Round Mountain Baptist Church in Leander.

There is food and water there for those who need it, says the food bank.

Burnet County

Friday, July 11, 1-2 p.m., 549 E. FM 243 in Bertram

Llano County

Monday, July 14, 4-6 p.m., Kingsland Community Center, 3451 Rose Hill Drive, Kingsland

Highland Lakes VFW

The Highland Lakes VFW Post 6974 is offering supplies for pick-up daily this week (starting Sunday, July 13), including:

Bottled water and Gatorade/Powerade
Non-perishable foods
Trash bags and Ziploc bags
Cleaning supplies
N95 masks

Those in need are also encouraged to check in daily to find out what meals are available.

Resources are available for pickup at 1402 Buchanan Drive in Burnet.

Frost Bank

Frost Bank's Hill Country locations have pledged a $500,000 grant to help with recovery efforts.

Frost says it has also made emergency disaster loans available to borrowers, and the bank has begun contacting customers in affected areas to discuss ways to temporarily defer loan payments if needed.

T-Mobile

T-Mobile teams are on the ground in Kerrville offering free Wi-Fi, device charging and charging supplies, while supplies last. All community members are welcome to stop by any time.

Wi-Fi and device charging will be available at:

T-Mobile Store

Location: 1304 Junction Hwy, Ste 1100, Kerrville, TX 78028
Operational hours: 24 hours

City West Church

Location: 3139 Junction Hwy, Ingram, TX 78025
Operational hours: 9 a.m. to 5 p.m.

T-Mobile says it is working closely with the Texas Division of Emergency Management and local authorities to ensure rapid, coordinated support during this critical time.

For more information, click here.

Verizon

Verizon is waiving domestic call/text/data usage from July 7 to August 3 for all consumers (prepaid and postpaid), small business accounts with 50 lines or less, and Verizon Prepaid users on metered plans across 95 zip codes in 28 affected Central Texas counties.

This includes customers of Verizon's prepaid brands like Straight Talk, Total Wireless, Walmart Family Mobile, Tracfone, Simple Mobile, Net 10, Page Plus, Safelink, and Go Smart.

No action is required from customers in the impacted zip codes to receive this relief offer. Further details on eligible Central Texas counties and zip codes are available here.

Verizon says it is also in contact with local public safety and emergency management teams to coordinate any communication needs or support. This includes providing low-earth orbit satellite devices to aid the Texas Department of Public Safety’s drone search and recovery operations.

AT&T

AT&T is waiving overage charges to provide unlimited talk, text and data for AT&T Postpaid & Prepaid customers with billing addresses in zip codes across affected areas from July 5 through Aug. 3.

AT&T and the nonprofit Information Technology Disaster Resource Center have deployed their 40-foot Mobile Connectivity Center (MCC) at Schreiner University, located at 2100 Memorial Blvd., in Kerrville, from 10 a.m. to 3 p.m. CT beginning July 6.

This connectivity resource is free to the public and will further support those affected by the floods with access to Wi-Fi, 16 computers, and facilities to charge their devices.

AT&T stores in the Central Texas area are also open and ready to serve customers.

AT&T also activated its Employee Relief Fund, operated by E4E Relief, a 501c3 public charity aimed at supporting our employees impacted by disasters and facing significant personal hardships.

AT&T says it has also provided critical connectivity supplies, including power strips, charging cables, and charging blocks, to the Texas Department of Emergency Management (TDEM).

For more information, click here.

Spectrum

Spectrum has opened more than 180 WiFi access points within a 30-mile radius of Kerrville to the public, covering key areas in and around Boerne and the northwest San Antonio suburbs.

The company says that these access points are available to the public and not just Spectrum customers.

The company will also be deploying two WiFi trailers to high-need locations, providing free internet access by the end of the week:

1621 TX-39, Hunt, TX 78204
3139 Junction Hwy, Ingram, TX 78025

BetterHelp

BetterHelp is offering three months of free online therapy to support Texans navigating the emotional toll of the flooding.

This initiative removes traditional barriers to care. No insurance is required and the service is 100% virtual, and available anywhere via video, phone, or text.

Most users are matched with a licensed therapist within 48 hours.

Those seeking support due to the flooding can email contact@betterhelp.com to be connected.

Teladoc Health

Teladoc Health is offering free non-emergency medical care to Texans displaced or impacted by the flooding through its Natural Disaster Hotline.

Adult and pediatric conditions can be effectively diagnosed and treated, including:

Cold and flu symptoms
Sinus problems
Respiratory infections
Allergies
Urinary tract infections
Other non-emergency illnesses

When medically necessary, Teladoc Health can also prescribe medication and refills.

This service is available free of charge to any individual impacted and is not tied to current Teladoc Health membership, client, or health plan accounts.

However, if you are a current member, you must use the hotline to receive free services. If you contact Teladoc through your normal channels or group set-up, you will be charged the standard fees.

Those seeking help can access the hotline at 855-225-5032. Additional information is also available here.

Innova Recovery Center

Innova Recovery Center is offering free trauma counseling for flood victims with full scholarships available for those without insurance.

Services are available in San Antonio, Boerne, and New Braunfels with telehealth nationwide.

For more information on Innova, click here.

Therapy Austin

Therapy Austin is offering free emergency counseling services for anyone directly impacted by the recent floods.

The company's licensed therapists are opening up time to meet with affected individuals at no cost, through the rest of the summer. Anyone affected can call 512-201-4501 to get scheduled.

Greater Austin YMCA

The Greater Austin YMCA has just announced that it will offer up to three free counseling sessions to those affected by the recent devastating floods in the Texas Hill Country through its Greater Austin YMCA Counseling services, a partnership with St. Edwards University and Texas State University.

Counseling is available both in-person and via telehealth. To schedule, select a counselor on their website and choose "Flood Support" from the drop-down options.

The Greater Austin YMCA says it is also working to coordinate a longer-term regional response with other Texas YMCAs to support the Kerrville YMCA and the broader community. Additional details (including how Y members can volunteer in recovery efforts) will be shared as they become available.

Austin Disaster Relief Network

ADRN is available to help with cleaning out homes, debris and tree pickup, and tarping. Call the Disaster Survivor Hotline at 512-806-0800 or 211 to be connected with volunteers.

TRLA

Texas Rio Grande Legal Aid is providing legal assistance to eligible survivors of Kerr County federal-declared floods and state-declared floods in Bandera, Comal, Gillespie, Kendall, Kimble, Llano, Mason, and Reeves counties.

Survivors can seek assistance from TRLA with:

FEMA applications or appeals (only counties in the federal disaster declaration)
Eviction or other housing-related matters
Probate
Replacing documents
Public benefits applications or assistance with complications on eligibility due to charitable donations

Eligible survivors included in the federal declaration (Kerr County) who sustained damage may also qualify for federal FEMA assistance for funeral expenses, temporary housing, transportation, home repairs, personal property loss, and other disaster-related needs.

If you need legal assistance and were impacted by the Central Texas floods, call TRLA at 956-996-8752 or 833-329-8752, or click here. Phone lines are open Monday through Friday, 9 a.m. to 5 p.m. (Central Time).

Additional disaster recovery resources are available at Texas Law Help and the State Bar of Texas.

Airbnb

Airbnb's nonprofit Airbnb.org is providing free emergency housing to people impacted by the floods.

The nonprofit is working with All Hands and Hearts, state and local officials, and local nonprofits to offer free, emergency housing to both displaced residents and first responders. Stays are completely free for guests and are funded by Airbnb.org and the generosity of donors.

How it works

Airbnb.org works with local organizations to help identify those in greatest need of emergency housing. All Hands and Hearts, state and local officials, and other nonprofits are identifying central Texas residents most in need of temporary housing and referring them to Airbnb.org.

Impacted individuals are then granted credits to book an Airbnb stay that meets their needs—often close to their workplaces, schools, or support networks.

Airbnb.org is also providing emergency housing to first responders and those with missing family members who need to stay closer to search and rescue operations.

Reliant Energy and NRG

NRG is assisting its customers facing hardships following the flooding by:

Providing need-based hardship assistance to eligible customers
Waiving late fees
Increasing funding for Reliant’s CARE program

Reliant’s CARE (Community Assistance by Reliant Energy) program provides bill-paying assistance through social service agencies, including Catholic Charities of Central Texas, Travis County Health & Human Services, and Concho Valley Community Action Agency, among others. For anyone who needs assistance or information on these programs, contact 2-1-1 within Texas or visit 211texas.org.

NRG’s retail electricity providers are also offering voluntary payment extensions and deferred payment plans to customers in counties impacted by the flooding. Deferred payment plans allow customers to pay their balances due in installments, rather than all at once.

Kerr County resources

Volunteer reception center

A drive-thru volunteer reception center at Antler Stadium in Kerrville is open Mondays – Fridays from 9 a.m. – 4 p.m. and Saturdays – Sundays from 8 a.m. – 5 p.m.

Antler Stadium is located at 1310 Sydney Baker Street.

Registering as a volunteer ensures individuals can communicate, coordinate and safely deploy into the field to support flood response efforts.

Family assistance center information

The Family Assistance Center is open daily from 10 a.m. to 6 p.m. for families with injured, missing, or deceased loved ones.

The center is located at BT Wilson Sixth Grade School at 605 Tivy Street in Kerrville.

LiftFund

LiftFund will have representatives on-site at Happy State Bank, at 1145 Junction Hwy, from July 15-17 to provide in-person support for small business owners seeking financial relief.

Business owners affected by the floods are encouraged to visit the LiftFund team to help with: